Help Juice and Help Scout are multifunctional platforms that you can utilize for knowledge base and customer support automation. They are the best options to consider when you want to streamline communication.
If you have a business, SME, company, or organization, you might get stranded on managing queries, frequently asked questions, and engaging customers in real time, but Help Juice or Help Scout can help solve the issue.
Answering questions that customers have at the moment is important to ensure they don’t leave the website just like that without making a purchase or requesting a certain service.
This article will focus on Help Juice vs Help Scout: what’s better as a knowledge base. We will make some comparisons to come up with a verdict.
Comparison Between Help Juice and Help Scout
We want to evaluate Help Juice and Help Scout to know which is better as a Knowledge Base. We will evaluate through its overview, features, account creation, pricing, functionality, and major differences.
1) Overview of Help Juice and Help Scout
Here is an overview of Help Juice and Help Scout, which offer remarkable features:
a) What is Help Juice?
Help Juice is among the most popular Knowledge Base software, with over 130,000 users globally.
It makes it easy for companies to create and share information with customers and team members. Through the knowledge base, it becomes easy for customers to get answers to frequent queries without needing to contact customer support, but just check the information hub.
Help Juice streamlines many processes, making it easy for users to write, organize, and categorize articles. It is also so easy to modify the look of the knowledge base to match your branding.
Additionally, the powerful AI search feature makes it easy for users to find what they are looking for.
Help Juice also allows users to create separate knowledge bases for employees and customers based on their access permission. It also allows easy tracking of user behavior to know where best to improve on your website, therefore, more reduction in support tickets that require customer support to intervene.
Also, through the knowledge base, it is easy for new employees to access training materials and company information. On the other hand, teams can collaborate more effectively.
Indeed, through HelpJuice, companies can save a large amount of money that would have gone to customer support.
b) What is Help Scout?
Help Scout is a multifunctional platform that offers a shared inbox, help center, and live chat software to help improve your communication channels. Ideally, it is a comprehensive tool that helps ensure you streamline customer support, boost team collaborations, and deliver amazing customer experiences.
It is a great tool for customer support teams who want to improve their response operations, small and medium-sized businesses that want to improve and scale their customer support, and remote teams that need a unified platform to manage customer interactions and organizations in different industries such as e-commerce Saas, education, non-profits, customer success teams.
While on the platform, it is key to regularly update your knowledge base, leverage workflows to automate repetitive tasks, create saved replies for frequent questions, monitor trends, foster the right collaboration, and provide personalized support.
2) Features Comparison of Help Juice vs Help Scout
We will make a comparison of the various features offered by Help Juice or Help Scout:
a) Features in Help Juice
Help Juice offers various features that make processes and tasks easier to be done faster. It has various features such as content management, a powerful editor, an AI-powered assistant, custom branding, robust security, integrations, etc.
i: Content Management
Through the content management feature, it is easy to organize all your content in categories, plan the articles, manage the links, and check the file versions.
ii: Powerful Editor
The Powerful Editor allows easy customization with powerful features such as a rich text editor, collaboration tools, AI keywords, related articles, version history, and media embedding. This makes it easy for you to make the relevant changes as needed for the best output available.
Indeed, with the high-level formatting options, you are assured of the best output.
iii. Multilingual Support
It also offers multilingual support through the AI-powered translator, translation assignment, custom localization, and language switcher options.
Therefore, you won’t encounter any limitations based on language use.
iv. AI-Powered Assistant
You get to enjoy the AI-powered search and chatbot to automate communications. It is not that complicated to launch your AI assistant. You simply need to set up, customize, and launch.
You can also embed the trained Swiftly chatbot anywhere on your website to provide customer support. Additionally, the intelligent help bar allows seamless knowledge base searches within the app.
v. Custom Branding
Help Juice also allows users to easily customize their knowledge base to look in the way that they would want. You can either customize through the visual editor or code editor and even modify the custom domain and branding.
vi. Robust Security
It also supports robust security features.
Therefore, you can easily customize who has access, user roles, and signing-in options.
vii. Seamless Integrations
It also allows seamless integrations with other tools for the utmost functionality that you need, with 100+ integration support, API access, embedded widgets, and a Chrome Extension.
You will be amazed by what you can achieve.
b) Features in Help Scout
Help Scout has various features geared toward customer support, knowledge base, reports, profiles, and AI Assistant that make it stand out.
i. AI Knowledge Base Content Management Features
It has some of the most remarkable AI features that make content management easier. Through AI, it will be easy to save time, and repetitive tasks will be automated. Therefore, it will be easy to make the relevant changes in real time. Therefore, you will be able to focus on more complex tasks while AI does the other tasks for you.
ii. AI Drafts
Through the AI draft option, it will be easy to draft a reply to any email.
The AI system utilizes information from past conversations to generate on-brand responses. Also, customer queries will be answered in real-time.
iii. AI Answers
AI answers allow you to make various customizations to ensure customers get the information they need easily.
It easily retrieves data from the knowledge base to answer your customer’s queries.
iv. AI Summarize
AI Summarize makes it easy to summarize long email threads into a few bullet points in a few seconds.
Therefore, you won’t need to go through a wide variety of replies to find what you are looking for.
v. AI Assist
Through the AI assist, it will be easy to bring the best in each reply.
You will modify the email as needed, translate the content into a dozen languages, and adjust the tone of voice with AI.
vi. Customer Support Features
Help Scout has incredible customer support features that you can use to ensure the right engagement with your audience. It will be so easy to answer customer queries in real-time through email, social live chat, or in the app or get access to articles through the help center.
Through the inbox, agents can check the issues to give a response.
They will also get more insights through the help center, gain access to real-time support from real humans, and improve responses with the AI assistant. The automation options make it easy for users to tackle everything easily.
Also, gain access to a wide variety of data.
Therefore, it becomes easy to send a tailored response based on the issue at hand.
vii. Reliable Shared Inbox
Through Help Scout, you also get to enjoy a reliable shared inbox that makes it easy to sort, label, and assign emails.
Through the inbox dashboard, you can read notes and mentions to know how best to respond to an email.
Additionally, your most common answers will always be available. Therefore, it is easier to answer similar customers’ queries. A shared inbox will also make it easy to access profiles, history, and even app activities.
viii. Knowledge Base, Reports and Profiles
You can easily create a self-service hub where customers can get answers to frequently asked questions.
Therefore, reduced repetitive inquiries. It will also be easy to use workflows to automate repetitive tasks and even keep track of customer profiles. Ideally, you can seamlessly make integrations with other tools for easier processes.
3) Account Creation of Help Juice vs Help Scout
Account creation on Help Juice and Help Scout is straightforward. However, there are some slight differences because of their two key focuses on the knowledge base and customer support.
a) Create an Account on Help Juice
It is not that complicated to create an account on Help Juice
Step 1: Sign up for a Free Trial
Access the Help Juice website. Simply click on the Free Trial option at the top of the screen.
You will be redirected to another page that allows you to fill in your details.
Step 2: Fill in Your Details
Proceed to fill in your details. However, you will need to utilize a business email; a personal email may not work.
Also, if a certain browser doesn’t work when creating an account, consider changing to a different one. A code will then be sent to your email address to complete the verification process.
Copy the code and paste it into the input box.
Step 3: Modify the Settings
You will need to provide information on your goals for using the platforms, plus allow access to the platform, such as internal & external use; in this, you can limit who has access to the information.
For the internal option – you can just host internal information only, while with external, you give more access to other people.
Once you choose, click on Apply Settings to save.
Step 4: Invite Teammates and Customize your Knowledge Base
After choosing your option, you will need to invite teammates to ease the collaboration process; you can either do it right away or later.
Also, you can easily modify your dashboard to look as you want it.
Once done, click on Finish Setup.
Step 5: Make Use of the Dashboard
Once done, you will be redirected to the dashboard with various options, you can create a new category, create an article, and make the various content customizations.
Through the menu, you can view your latest activities, check analytics, users, customization panel, files manager, backup & restore, notifications, and help panel.
b) Create an Account on Help Scout
It is not that complicated to create an account on Help Scout.
Step 1: Create an Account
Access the Help Scout website. Click on the free trial option at the top of the screen.
Step 2: Fill in your Details
Next, you will need to fill in your details to create an account. You will need to enter your name, work email, and password. (Remember to choose a strong password).
Next, you will be sent a code through your mobile number, and after verification, you will be able to proceed.
Step 3: Modify the Settings
Once you log into your account, you can modify the various settings to be more personalized and also add team members for easy collaborations.
Help Scout has a simple-to-use interface, and you can view the various menu items at the top menu.
Therefore, it is easy to access the inbox, messages, docs, reports, and customer info.
Step 4: Customize
Remember to populate the knowledge base with information, integrate with other tools, customize the widgets, familiarize other team members with the team, and check performance over time.
4) Pricing of Help Juice vs Help Scout
Both Help Juice and Help Scout pricing are affordable. However, there are some disparities.
Help Juice Pricing
Help Juice offers a free trial and subscription tiers in which they charge $120/month for four users, $200/month for 16 users, and $289/month for 60 users.
All packages come with access to all features: content management, powerful editor, user management, AI-powered language translations, AI widget – Swiftly, AI analytics, customization options, integration support, API documentation, customer support, 99% uptime guarantee, and enterprise-grade security.
Help Scout Pricing
Help Scout is also affordable, considering the great features you will get to use.
They offer a free trial with the support of 50 contacts, with the standard subscription tier being $55 with the support of 100 contacts and the plus subscription tier being $83 with the support of 100 contacts.
The price also ranges with the number of customer support, with the highest being 10,000 contacts. You gain access to a shared inbox, different communication channels, automation, knowledge base features, help widgets, message & surveys, reporting, team management, security, and integrations support.
5) Major Differences
We have highlighted some of the major differences between Help Juice and Help Scout:
| Difference | Help Juice | Help Scout |
| Focus | Knowledge base management, content management, customer support | Live chat capabilities, shared inbox, ticketing system, knowledge base. |
| Best for | Knowledge Base management through content organization, article structure, and Search Optimization | Customer support management through ticket routing, customer tagging, and agent collaboration. |
| Strengths | User-friendly, easy searchable knowledge base that can be customized with multilingual support. | Managing customer support tickets through email, chatbot, and shared inbox, plus a knowledge base with frequently asked questions. |
| User interface | Appealing and customizable interface for knowledge base content presentation. | Streamlined interface for managing support tickets |
Verdict: Help Juice vs. Help Scout – What’s Better as a Knowledge Base?
As per our comparison, both Help Juice and Help Scout offer great features that are ideal for companies that want a reliable knowledge base and customer support system. However, Help Juice specializes more as a knowledge base, while Help Scout specializes more in customer support management.
However, they both offer customer support and knowledge base features, but their capabilities make the difference. They both offer AI assistants that make the automation process easier and faster.
Therefore, depending on your needs, you can choose what works best for you.
